Karen Bass
Account Services & Business Development Exec
KAREN BASS
Atlanta, GA
Kbass2011@gmail.com
www.linkedin.com/in/karenbass
karenbass.workfolio.com
404.786.5703
Account Services & Business Development Executive
Account Management / Business Development / Business Strategies / Continuous Process Improvement / Forecasting / Gap Analysis / Organizational Analysis / Performance Metrics / SWOT & Needs Analysis / Territory Management / Training / Lean Six Sigma / Agile / Leadership / C-Level Relationship Management / Sales Management
Frequently selected to transform under-performing sales teams into high performing units who exceed challenging revenue and market share objectives. Recognized for driving strong sales growth to outperform competitors and market trends while exceeding corporate goals and client expectations. Successful in maximizing operational efficiencies while reducing overhead expenses. In addition to providing day to day operational and sales leadership for companies such as ADP, Xerox, NTT Data, and Konica Minolta, can make a strong impact by:
* Planning & executing aggressive growth strategies
* Implementing new systems that enhance performance
* Maximizing workforce capabilities, effectiveness and productivity
* Minimizing customer complaints by providing outstanding customer service
* Modernizing processes and systems to boost efficiency and reduce expenses
Education: Masters of Business Administration, Kennesaw State University, Organizational Leadership. Bachelor of Arts Degree, Georgia State University, Marketing. Characterized by others as an inspiring leader, incisive in identifying problems, imaginative in finding and implementing solutions, strong in comprehensive, accurate planning to improve profitability.
CAREER HISTORY & SELECTED HIGHLIGHTS
Principal Consultant Bass Business Solutions, LLC 06/2010 to present.
An Atlanta, GA based consulting company providing business improvement services.
Started business to facilitate companies with business development and process improvement.
Created and implemented performance improvement process. Bass customer lacked formal
system to accurately evaluate employee performance. Met with director to identify key performance indicators (KPI) and workflow. Created tool for director to frame discussions of employee performance with superiors and employees.
Account Services Executive NTT Data (formerly Dell Services) 03/2016 to 04/2017.
A $330M Japanese systems integration company who is a subsidiary of Nippon Telegraph and Telephone.
Recruited to sell IT, Cloud and IOT services to Fortune 1000 companies.
Averted the loss of a longtime customer to competitors. NTT Data was acquiring Dell Services and a client's $8M contract was up for renewal. Due to concerns of interrupted service the client was considering sending contract out for bid. Recommended transfer of contract from Dell Services to Dell Technology allowing services to continue uninterrupted.
Sales Manager Konica Minolta 07/2013 to 12/2015.
A $9.1B New Jersey based multinational technology company with offices in 49 countries.
Recruited to lead a seven person sales team and increase territorial revenues.
Retained valuable employee and improved staff morale. Recognized key employee was not being compensated fairly for her productivity. Analyzed employee's performance history and recommended promotion for employee. Kept employee and provided motivation for rest of team to improve performance. Saved nearly $100K in recruiting and training cost, and lost sales.
Reduced service disruption during transition period. Seeking replacement for departing Sales Manager. Created performance development plan to train replacement to assume responsibilities. Decreased transition period saving nearly $100K in labor costs.
Sales Director – EIT Automatic Data Processing (ADP) 03/2011 to 12/2012.
An Atlanta based company that provides human resource management software and services.
Recruited to as an Executive in Training (EIT), to gain cross functional leadership experience supporting Strategic Initiatives leadership team with launch of new HR-BPO platform.
Led branding, training and vendor campaign efforts to support the launch of new HR-BPO platform. Tasked to oversee vendor team marketing new high-end HR / BPO cloud product launch. Organized training event for sales team utilizing subject matter experts and senior executives to facilitate the training. Created survey to leverage sales input that supported the successful execution of the product launch.
Sales Manager - Federal Operations Xerox Corporation 02/2010 to 03/2011.
A $10.3B Connecticut based technology and communications leader.
Recruited to lead a team of 10 Federal Account Managers in the SE United States.
Increased SE teams sales by 38% within one year. Xerox's SE Federal Sales Operations team consistently failed to meet performance goals. Utilized a data-driven, result oriented management approach and provided mentors to each team member. Finished as the #1 team, seven of the next twelve months.
Lean Six Sigma Black Belt Xerox Corporation 08/2007 to 02/2010.
A $10.3B Connecticut based technology and communications leader.
Recruited to provide strategic project support for field sales organization.
Improved customer service operational productivity. Xerox customer was dissatisfied with company services and was cancelling their contract. Lead team in identifying delay issues and developed plan to resolve concerns. Saved the loss of client and $500K contract.
Business Development Executive Xerox Corporation 01/2004 to 08/2007.
A $10.3B Connecticut based technology and communications leader.
Recruited to manage support organization for independent agents/owners in SE US, Puerto Rico, and US Virgin Islands.
Increased territorial revenues by more than $6M within two years. Xerox's Puerto Rican territory failed to achieve their goals for more than 18 months. Established training and mentoring programs, and educated staff on tactical sales methodologies. Generated its first profits within one year and maintained double digit growth for the next two years.
Document Production Marketing Executive Xerox Corporation 01/2000 to 12/2003.
A $10.3B Connecticut based technology and communications leader.
Recruited as subject matter expert for five area Atlanta production printing teams.
Transformed under-performing territory into profitable unit. Assumed leadership of under-performing territory. Developed business plan, trained and coached stale staff. Monitored client's workflow and business processes to understand needs of client.
HOBBIES & ACTIVITIES
Member of LPGA Amateur Golf Association – Former West & South Atlanta Chapter President
Owner/Administrator of "We Will Walk" - The Golf Edition Meetup site
Completing Professional Yoga Teacher training in June 2019
Volunteer Member Girls Scouts of Greater Atlanta - Marketing Committee
Mentor at City of Refuge
Member of Sandy Springs Leads Group
Member of Kennesaw State University OWL (Outstanding Women Leaders)
Atlanta, GA
Kbass2011@gmail.com
www.linkedin.com/in/karenbass
karenbass.workfolio.com
404.786.5703
Account Services & Business Development Executive
Account Management / Business Development / Business Strategies / Continuous Process Improvement / Forecasting / Gap Analysis / Organizational Analysis / Performance Metrics / SWOT & Needs Analysis / Territory Management / Training / Lean Six Sigma / Agile / Leadership / C-Level Relationship Management / Sales Management
Frequently selected to transform under-performing sales teams into high performing units who exceed challenging revenue and market share objectives. Recognized for driving strong sales growth to outperform competitors and market trends while exceeding corporate goals and client expectations. Successful in maximizing operational efficiencies while reducing overhead expenses. In addition to providing day to day operational and sales leadership for companies such as ADP, Xerox, NTT Data, and Konica Minolta, can make a strong impact by:
* Planning & executing aggressive growth strategies
* Implementing new systems that enhance performance
* Maximizing workforce capabilities, effectiveness and productivity
* Minimizing customer complaints by providing outstanding customer service
* Modernizing processes and systems to boost efficiency and reduce expenses
Education: Masters of Business Administration, Kennesaw State University, Organizational Leadership. Bachelor of Arts Degree, Georgia State University, Marketing. Characterized by others as an inspiring leader, incisive in identifying problems, imaginative in finding and implementing solutions, strong in comprehensive, accurate planning to improve profitability.
CAREER HISTORY & SELECTED HIGHLIGHTS
Principal Consultant Bass Business Solutions, LLC 06/2010 to present.
An Atlanta, GA based consulting company providing business improvement services.
Started business to facilitate companies with business development and process improvement.
Created and implemented performance improvement process. Bass customer lacked formal
system to accurately evaluate employee performance. Met with director to identify key performance indicators (KPI) and workflow. Created tool for director to frame discussions of employee performance with superiors and employees.
Account Services Executive NTT Data (formerly Dell Services) 03/2016 to 04/2017.
A $330M Japanese systems integration company who is a subsidiary of Nippon Telegraph and Telephone.
Recruited to sell IT, Cloud and IOT services to Fortune 1000 companies.
Averted the loss of a longtime customer to competitors. NTT Data was acquiring Dell Services and a client's $8M contract was up for renewal. Due to concerns of interrupted service the client was considering sending contract out for bid. Recommended transfer of contract from Dell Services to Dell Technology allowing services to continue uninterrupted.
Sales Manager Konica Minolta 07/2013 to 12/2015.
A $9.1B New Jersey based multinational technology company with offices in 49 countries.
Recruited to lead a seven person sales team and increase territorial revenues.
Retained valuable employee and improved staff morale. Recognized key employee was not being compensated fairly for her productivity. Analyzed employee's performance history and recommended promotion for employee. Kept employee and provided motivation for rest of team to improve performance. Saved nearly $100K in recruiting and training cost, and lost sales.
Reduced service disruption during transition period. Seeking replacement for departing Sales Manager. Created performance development plan to train replacement to assume responsibilities. Decreased transition period saving nearly $100K in labor costs.
Sales Director – EIT Automatic Data Processing (ADP) 03/2011 to 12/2012.
An Atlanta based company that provides human resource management software and services.
Recruited to as an Executive in Training (EIT), to gain cross functional leadership experience supporting Strategic Initiatives leadership team with launch of new HR-BPO platform.
Led branding, training and vendor campaign efforts to support the launch of new HR-BPO platform. Tasked to oversee vendor team marketing new high-end HR / BPO cloud product launch. Organized training event for sales team utilizing subject matter experts and senior executives to facilitate the training. Created survey to leverage sales input that supported the successful execution of the product launch.
Sales Manager - Federal Operations Xerox Corporation 02/2010 to 03/2011.
A $10.3B Connecticut based technology and communications leader.
Recruited to lead a team of 10 Federal Account Managers in the SE United States.
Increased SE teams sales by 38% within one year. Xerox's SE Federal Sales Operations team consistently failed to meet performance goals. Utilized a data-driven, result oriented management approach and provided mentors to each team member. Finished as the #1 team, seven of the next twelve months.
Lean Six Sigma Black Belt Xerox Corporation 08/2007 to 02/2010.
A $10.3B Connecticut based technology and communications leader.
Recruited to provide strategic project support for field sales organization.
Improved customer service operational productivity. Xerox customer was dissatisfied with company services and was cancelling their contract. Lead team in identifying delay issues and developed plan to resolve concerns. Saved the loss of client and $500K contract.
Business Development Executive Xerox Corporation 01/2004 to 08/2007.
A $10.3B Connecticut based technology and communications leader.
Recruited to manage support organization for independent agents/owners in SE US, Puerto Rico, and US Virgin Islands.
Increased territorial revenues by more than $6M within two years. Xerox's Puerto Rican territory failed to achieve their goals for more than 18 months. Established training and mentoring programs, and educated staff on tactical sales methodologies. Generated its first profits within one year and maintained double digit growth for the next two years.
Document Production Marketing Executive Xerox Corporation 01/2000 to 12/2003.
A $10.3B Connecticut based technology and communications leader.
Recruited as subject matter expert for five area Atlanta production printing teams.
Transformed under-performing territory into profitable unit. Assumed leadership of under-performing territory. Developed business plan, trained and coached stale staff. Monitored client's workflow and business processes to understand needs of client.
HOBBIES & ACTIVITIES
Member of LPGA Amateur Golf Association – Former West & South Atlanta Chapter President
Owner/Administrator of "We Will Walk" - The Golf Edition Meetup site
Completing Professional Yoga Teacher training in June 2019
Volunteer Member Girls Scouts of Greater Atlanta - Marketing Committee
Mentor at City of Refuge
Member of Sandy Springs Leads Group
Member of Kennesaw State University OWL (Outstanding Women Leaders)
Atlanta, GA
Phone: 404.786.5703
Email: Kbass2011@gmail.com
Organizational Analysis
Account Management
Business Development
Business Strategies
Continuous Process Improvement
Gap Analysis
Performance Matrix
SWOT & Needs Analysis
Territory Management
Lean Six Sigma
Sales Management
Agile
C-Level Relationship Management
Forecasting
Files
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Karen Bass Resume
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